We're here if you need us
Write to us
Email: support@noirblancstore.com
careers@noirblancstore.com
Call or Chat with us
Mon – Sat
10:30 AM to 6:30 PM
+91 8963823235
How can we help you?
FAQs
Orders and Delivery
We aim to dispatch all orders within 2-3 business days. Delivery times may vary based on your location.
While we strive to deliver on time, please note that unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding.
Shipping costs vary depending on your location and the size of the order. You can view the shipping charges at checkout before completing your purchase.
Shipping costs vary depending on your location and the size of the order. You can view the shipping charges at checkout before completing your purchase.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.
Orders can be canceled or modified within 24 hours of placing them. After this period, the order may already be in process for dispatch. Please contact us as soon as possible to request changes.
Returns and Refunds
We accept returns within 7 days of delivery, provided the items are unused, undamaged, and in their original packaging. Items that are customized or on sale are not eligible for return.
To initiate a return, please contact our customer service at support@noirblancstore.com with your order details. We will guide you through the return process and provide a return shipping label, if applicable.
Once we receive your returned item, we will inspect it and notify you within 2-3 business days. Refunds will be processed within 7 business days of approval and credited to the original payment method.
Yes, we offer exchanges for the same product in a different size or color, if available. Please contact customer service to check availability and arrange an exchange.
Return shipping costs are the customer’s responsibility unless the item is defective or damaged. We will cover the return shipping cost in case of defects or damage.