Returns & Exchanges

Return & Refund Policy

At Noir Blanc, we take great pride in the quality of our products and want you to be delighted with your purchase. If, for any reason, you are not happy with your items, we offer a straightforward return and refund process to ensure a hassle-free experience. Please read the policy carefully to understand how returns are handled.

Return Eligibility

To initiate a return, the following conditions must be met:

• Timeframe: You must contact us within 2 days of receiving your order. Unfortunately, we cannot process returns beyond this window.
• Condition of the Items: All returned items must be unused, undamaged, and in the exact condition you received them. This includes keeping the product in its original packaging with any tags, labels, or accessories intact.
• Unboxing Video Requirement: For all returns, you are required to provide a clear video of the unboxing that shows the item(s) as they were received, including:
  • The unopened package
  • The process of unboxing
  • Close-up of the product’s condition upon arrival This video is necessary to verify the product’s condition and ensure there were no damages during transit. Failure to provide the unboxing video will result in the rejecting of the return request.
• Proof of Purchase: You must provide the original order confirmation or proof of purchase along with your return request.

Non-returnable Items

Certain products are excluded from our return policy, including:

• Perishable items such as dry flowers
• Custom-made or personalized items (e.g., custom artwork or customized T-shirts)
• Items marked as final sale, discounted, or part of promotions
• Gift cards and vouchers
• Products labelled as non-returnable in their description

We encourage you to carefully review product details and measurements before completing your purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@noirblancstore.com within 2 days of receiving your product. Be sure to include:
   • Your order number
   • A brief explanation of the issue
   • Attach the unboxing video and any relevant photos showing defects or damage (if applicable)
2. Return Instructions: Once we receive your email, our team will review your request within 2 business days and provide you with instructions for returning the item. If your return is approved, we will guide you through the shipping process.

Return Shipping

• Responsibility: The cost of shipping the item(s) back to us will be borne by the customer, except in cases where the return is due to our error (e.g., wrong, defective, or damaged item).
• Packaging: Please ensure the item(s) is securely packaged to avoid damage during transit. We recommend using trackable shipping services as we cannot guarantee that we will receive the returned item without tracking.
• Non-refundable shipping costs: Original shipping charges are non-refundable unless the return is due to an error on our part.

Refund Process

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approval: If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to appear in your account.
• Rejection: If the return does not meet our criteria, including failure to provide the unboxing video or if the item shows signs of use, we will notify you, and no refund will be issued. The item can be sent back to you at your own expense.
• Exchanges: If you would like to exchange an item, please specify this in your return request. Once the returned item is received and inspected, we will arrange for a replacement product to be sent out.

Damaged or Defective Items

If your item arrived damaged or defective, please notify us immediately within 2 days of receiving it. Be sure to provide the unboxing video and detailed photos of the damage. We will assess the issue and, if confirmed, will arrange for either a replacement or a full refund, including shipping costs. There will be no need to return damaged or defective items unless specified by our team.

Custom and Personalized Items

Unfortunately, we cannot accept returns on custom or personalized items unless they arrive damaged or defective. We encourage you to double-check all details before placing custom orders.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and approved. If the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver’s original payment method.

Important Notes

• Sale Items: Items purchased on sale or with a promotional discount are final sale and cannot be returned.
• Multiple Returns: Abuse of our return policy (frequent or large-scale returns) may result in the suspension of return privileges.

Contact Us

If you have any questions or need further assistance regarding returns, feel free to contact our customer service team at support@noirblancstore.com. We are here to help!